Last updated: October 17, 2026
Banana Joe Tropical Wear products are made to order. Each item is printed and shipped by our print-on-demand fulfillment partner after you place your order. Because every piece is produced individually for you, please read the following carefully before ordering.
Order Processing
Orders are typically produced within 2–7 business days after purchase. During peak seasons (holidays, product launches) production may take longer. You will receive an email with tracking information as soon as your order ships.
Shipping
- United States: estimated delivery 3–8 business days after production.
- International: estimated delivery 6–20 business days after production, depending on destination.
Shipping costs are calculated at checkout based on destination and order size. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or events outside our control.
Customs, Duties & Taxes (International Orders)
International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
Returns & Exchanges
Because all products are custom-made to order, we do not accept returns or exchanges for reasons such as wrong size, change of mind, or buyer’s remorse. Please check our Size Charts carefully before ordering.
Damaged, Defective or Misprinted Items
If your item arrives damaged, defective, misprinted, or you received the wrong product, we will replace it or refund you at no cost to you. To make a claim:
- Contact us at info@bananajoetropicalwear.com within 30 days of delivery.
- Include your order number and clear photos of the issue (the product, the print, and the packaging/label).
Claims submitted after 30 days cannot be accepted. We may ask for additional photos or information to process your claim.
Lost or Undelivered Packages
If tracking shows your package as delivered but you did not receive it, please check with neighbors, your building management, and your local carrier first. If the package cannot be located, contact us within 30 days of the tracking delivery date and we will investigate with the carrier. For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.
Wrong Address or Unclaimed Packages
If you provide an incorrect or insufficient address, or a package is returned to us as unclaimed, the package will be returned to our fulfillment facility. In that case you are responsible for the cost of reshipment once we confirm an updated address with you.
Refunds
Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
Contact
Questions about an order? Email us at info@bananajoetropicalwear.com.
